ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
Free Shipping for all orders!
Payment Method: Bank Deposit
Your order is confirmed, & the banking details for you to make a Bank Deposit or EFT will be displayed on this page.
*When doing the EFT/Bank Deposit, please use your Order Number & Surname as a reference
*Please note: All bank deposits & EFT will require proof of payment, which can be emailed to firstname.lastname@example.org
*Once proof of payment is received, the order will be processed. If proof of payment is not received within 72 hours of your order being placed, the order will be canceled. Unfortunately, we cannot hold items indefinitely, as other customers are unable to purchase these items.
How do I redeem a Discount Code or Voucher?
If you have a Discount Code or Voucher, please insert the code on the page where you insert your customer information in the checkout process.
Have you received my order?
Once your order has been confirmed you will receive an email notifying you that we have received your order.
How long for my order to be processed?
Orders placed (& paid for) before 12pm, will be sent out on the same day. All other orders are processed within 24 hours, 5 days a week.
When will I receive my order?
All Shop Efuru orders are sent via courier (door to door), & take 2 – 4 days for main cities to be delivered to you. If your address is in an outlying area, it will take up to 7 days for the order to be delivered.
You do have the option to collect in person if you reside in Harare, do let us know though before you make a purchase via email.
We are Harare based, therefore all orders are dispatched from our warehouse in Harare.
Can I track my order?
Orders can be tracked on the courier service’s website, we will send you all the tracking details.
Please note, it takes up to 6 hours for the tracking link to become active.
Is it safe to use my credit card on Shop Efuru?
Yes, it is safe to order on ShopEfuru. We use the industry-trusted, Zimbabwean payment processing service, Paynow. None of your credit card details will be revealed. Pay now is secure & approved by all major banks in Zimbabwe.
Can I cancel my order after it has been paid?
Once an order has been paid for it is immediately sent to the warehouse where it is packed for delivery. Therefore we cannot cancel orders that are being processed.
What size should I purchase?
XS – 30/6 – 32/8
S – 32/8 – 34/10
M – 34/10 – 36/12
L – 36/12 – 38/14
XL – 38/14 – 40/16
Please feel free to email email@example.com if you are unsure of something.
Do you have a store or showroom I can visit?
We are only available by appointment, send us an email and we will organize one.